Small Business Customer Service - Salt Lake City, UT

At Trusted Merchant Services we focus first on the customer.  In an industry that is so competitive on pricing we pride ourselves not on having the best price out there (although, it’s still very competitive), but making each of our customers feel as though they matter to our business.  And they do! Because I spend so much time focusing on the service we offer, I pay close attention to the customer service offered by others.  It amazes me the customer service some businesses offer – good and bad. I’ve been some places that go above and beyond to offer incredible service to their customers.  Other places have done so little to show appreciation for my business that I don’t ever want to return.  I am sure that everyone has felt that same way.

Recently I came across a local SLC business that really impressed me with their service: Tub People.  I had gone to their website to place an order and didn’t want to pay shipping.  I emailed them to see if there was any way that I could pick up the order.  I got a reply from Amy, the owner.  She was willing to meet up to deliver the wallet as she only had a home office and no retail location just yet. After a few exchanges of emails she told me that she would just drop off the wallet at my house.  Really!?  Drop it off at my house?  That day I left the money (including tax) in an envelope on my door step and when I came home that afternoon there was a wallet in my mailbox.  It was awesome.  I thought to myself “now that is great customer service.”

This is what Trusted Merchants Services strives for with all of our customers that we process credit cards for.  So if you feel you’d like better service from your merchant service provider than you’re currently getting, feel free to call us.  We’d be happy to offer a free analysis with no obligation.  We’d mostly likely be able to save you some money too, in addition to providing that above and beyond service.

Tub People is local, small business.  Please check them out.  They not only offer great customer service, but make awesome stuff out of used bike tubes, that would otherwise end up in our landfills.

Trusted Merchant Services – dsherman@trustedmerchantaccounts.com